My Employees Don't Take My Business Seriously...Why? | Spotify Video Exclusive
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What are the three ways to guarantee employees won't do what you want?
In this video, I'm going to give you three ways to guarantee that people do not do what you want them to do, especially employees in a business. Every one of us every day has tried to influence people internally in the business to do things that we want them to do. We try to influence them with money. We try to influence them with praise and accolades, come with a big vision so that they get internally motivated to do the stuff. But... Some people don't do it. In this video, what I want to do is break down the three best ways to guarantee that no one does what you want them to do. You can take this process and you can reverse it if you want them to do what you want them to do. But if we think about the things that we can do to get them to not want to do what we want them to do, then it's much funnier.
From the top, the easiest way to make sure that they do not do what you want them to do is don't tell them. Don't communicate the expectation. Don't even let them know that you want them to do it. If you even do let them know that you want to do it, make sure you don't record it. Because if you just say it in passing or say it on a conversation or a Zoom call and it's not written anywhere, you can still virtually guarantee that they're not going to do it. And especially if you don't repeat it. Don't ask about it frequently. One line item on a quarterly report that happens versus you checking in twice a day about a statistic. Like if you do that, they're definitely going to think it's important. So don't do that.
Just trying to ask for it as infrequently as possible. Even so, not even give them the metric to track. So that's number one. Number two. is make sure they don't know how to do it. So if you want them to do something, give them the task that's clearly communicated. You repeated it. You did it in a recorded fashion. You do it frequently in terms of how frequently you ask them, but then just make sure they don't know how to do it. It's the best way to set them up to fail. Don't train them around what you want them to do in general.
How can lack of communication affect employee performance?
Don't train them on how to prioritize their time so that they can get it done given their workload. And then also make sure that you don't tell them how you specifically like it done because everybody has preferences, right? Just make sure you don't train them on any of those things. First two items in the triangle. Alex's how to make sure people don't do what you want them to do triangle. The third piece of this triangle, all right, this is a killer, motivation. We want to make sure that they are as unmotivated as humanly possible and maybe even ideally motivated or incentivized to not do it. A couple ways you can do that is one, don't pay them or directly compensate them for doing it. Number two, you want the work to feel as pointless as possible.
You want them to feel like they're digging a hole only to push the dirt back in at the end of the day and then have no one there to even see that they did it. You want to definitely not praise them for digging a good hole and then not actually show them that that hole is how you lay pipe.
how you lay electrical lines to turn a building on. Geez, I'm just killing it right now.
You don't want to show how it benefits other people that they care about within the company. So for example, if I said, hey, John, I need you to put the call notes in from your sales call because Susie in finance, it makes her life five times harder to have to go through all this stuff. And she can't be with her kid because she's working overtime, taking all these calls, trying to glean all this data, going through customer support logs to fill in the blanks that you could do in five minutes. And I know that you're the type of person. So we went from purpose, other people they care about, to now we're going to talk about their own self-interest. Which is like, I know you're the type of person who is honest, right?
Of course. Well, you wouldn't promise something that's not real, right? Okay, well, what you're doing right now, you might not know it, is that you're not giving us the notes to actually fulfill the promises you're making.
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