Compass vs. Zillow: The Real Estate Wars

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The Journal. 18 min 4 speakers 2 chapters transcribed
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What challenges do home buyers face in the current market?

Jessica Mendoza 0:05
If you're in the market for a home, good luck. It can be really difficult right now.
Nicole Friedman 0:10
I think the general experience for home buyers is that it's stressful. That's our colleague, Nicole Friedman. She covers real estate. It's very expensive to buy a home, especially these days. Home prices are high. Mortgage rates are high. And in a lot of parts of the country, there are still not enough homes to choose from. The inventory is lower than it was before the pandemic. And so they're really kind of glued to the listing sites, you know, waiting for a new home to pop up, hoping that this could be the one.
Jessica Mendoza 0:44
Those online listing sites have become an essential part of buying a home. Sites like Zillow and Redfin list thousands of homes for sale across the country.
Nicole Friedman 0:53
I think for a lot of buyers, that's where they start the process. If they're thinking about buying a home, even just casually like, oh, is this the year maybe we should buy? They go to one of these portals. They set up, you know, search alerts for their neighborhood or their budget. And so looking at home listings is often the very first step.
Jessica Mendoza 1:12
And for homebuyers, these sites can be a treasure trove of information. Everything from how many days a home has been on the market to how many other buyers have viewed the listing. But one real estate brokerage wants to change how the system works to give more power and flexibility to sellers and in the process, upend the way real estate is done. That brokerage is Compass.
Nicole Friedman 1:37
So Compass is trying to promote essentially a different strategy for selling your home. Compass is telling sellers, you know, widely advertising your home for sale immediately is not the best strategy for everybody.
Jessica Mendoza 1:52
Instead, the company is focusing on private listings and limiting what information is shared with buyers. But this strategy has created a giant rift in real estate.
Nicole Friedman 2:05
This is a really contentious issue, and agents are very passionate on both sides. Brokerages are very passionate on both sides. This is a huge debate going on in the industry about really what is the right way to sell a home, and how open and transparent should the market be, and who is speaking for consumers.
Jessica Mendoza 2:28
Welcome to The Journal, our show about money, business, and power. I'm Jessica Mendoza. It's Monday, December 15th.
Jessica Mendoza 2:41
Coming up on the show, how Compass is trying to change the way you buy and sell your home.
Jessica Mendoza 3:03
People probably won't know this because why would they? But you and I are neighbors here in Washington, D.C. And if you're a buyer walking around our neighborhood, how often would you say, you know, you'd pass a Compass real estate sign?
Nicole Friedman 3:16
I mean, in D.C., all the time. All the time. Yeah, I see Compass signs all the time. walking around our neighborhood or just around the city. And, you know, they have pretty distinctive branding, that black and white logo. And it seems to suggest that they've really got a huge presence now. Yeah, definitely. In D.C., they have a major presence. But around the country, Compass is the biggest real estate brokerage by sales volume. And they have really grown rapidly.
Jessica Mendoza 3:48
Compass was co-founded in 2012 by its CEO, Robert Refkin.
Nicole Friedman 3:52
So Robert was an outsider to the real estate industry. He came from finance. He had previously worked at Goldman Sachs. He had also worked at McKinsey and Lazard. He was a White House fellow. He is from California, from the Bay Area originally. He was raised by a single mother who is also a real estate agent who now works at Compass. Wow. Family business.
Robert Reffkin 4:16
Yeah. For my entire life, I saw her as someone who is an entrepreneur, just like you, who dreams big and every year, this is my best year, who never gives up.
Nicole Friedman 4:24
And, you know, he wanted to found a brokerage that provided excellent technology and support to really help real estate agents grow their business.
Jessica Mendoza 4:34
Since its founding, Compass has grown to have 40,000 agents. And the company is only getting bigger. In September, Compass agreed to buy Anywhere Real Estate for $1.6 billion. Anywhere owns brands you might have heard of, like Century 21 and Sotheby's.

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