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The Journal.

Compass vs. Zillow: The Real Estate Wars

15 Dec 2025

Transcription

Chapter 1: What challenges do home buyers face in the current market?

5.498 - 10.13 Jessica Mendoza

If you're in the market for a home, good luck. It can be really difficult right now.

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10.15 - 35.351 Nicole Friedman

I think the general experience for home buyers is that it's stressful. That's our colleague, Nicole Friedman. She covers real estate. It's very expensive to buy a home, especially these days. Home prices are high. Mortgage rates are high. And in a lot of parts of the country, there are still not enough homes to choose from. The inventory is lower than it was before the pandemic.

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35.871 - 43.2 Nicole Friedman

And so they're really kind of glued to the listing sites, you know, waiting for a new home to pop up, hoping that this could be the one.

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44.058 - 52.591 Jessica Mendoza

Those online listing sites have become an essential part of buying a home. Sites like Zillow and Redfin list thousands of homes for sale across the country.

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53.312 - 72.681 Nicole Friedman

I think for a lot of buyers, that's where they start the process. If they're thinking about buying a home, even just casually like, oh, is this the year maybe we should buy? They go to one of these portals. They set up, you know, search alerts for their neighborhood or their budget. And so looking at home listings is often the very first step.

72.661 - 96.407 Jessica Mendoza

And for homebuyers, these sites can be a treasure trove of information. Everything from how many days a home has been on the market to how many other buyers have viewed the listing. But one real estate brokerage wants to change how the system works to give more power and flexibility to sellers and in the process, upend the way real estate is done. That brokerage is Compass.

97.231 - 112.368 Nicole Friedman

So Compass is trying to promote essentially a different strategy for selling your home. Compass is telling sellers, you know, widely advertising your home for sale immediately is not the best strategy for everybody.

112.388 - 124.622 Jessica Mendoza

Instead, the company is focusing on private listings and limiting what information is shared with buyers. But this strategy has created a giant rift in real estate.

125.193 - 145.598 Nicole Friedman

This is a really contentious issue, and agents are very passionate on both sides. Brokerages are very passionate on both sides. This is a huge debate going on in the industry about really what is the right way to sell a home, and how open and transparent should the market be, and who is speaking for consumers.

Chapter 2: How is Compass changing the traditional home selling process?

398.933 - 418.354 Nicole Friedman

Maybe you haven't finished cleaning out your house yet or you haven't staged it yet or you haven't taken the professional beautiful photos yet. But maybe you put some details out there, share them with the other Compass agents and their clients and get some feedback and say, you know, what do you think of this price? What do you think of how we're marketing it?

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418.815 - 423.58 Nicole Friedman

Does this seem like the right approach? And maybe there's a buyer who's willing to buy it right now.

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423.56 - 429.092 Jessica Mendoza

If the home isn't sold, it moves on to phase two, posting the listing on compass.com.

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429.813 - 437.329 Nicole Friedman

So anybody can find it there, but it's not on the other portals. And so again, that's a more limited advertisement.

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437.951 - 443.222 Jessica Mendoza

And they really are like advertisements. They don't include anything that might put off buyers.

443.202 - 463.047 Nicole Friedman

And Compass's argument for this is they say the portals put this data on your listing that you as the seller might not want there. They say the portals put days on market on the listing, how long it's been on the market. They put the history of price cuts and that that information helps buyers. That information doesn't help sellers.

463.488 - 466.552 Nicole Friedman

So they say you, the seller, you don't want days on market on your listing.

466.812 - 476.162 Jessica Mendoza

You don't want people to know that you haven't been able to sell this house, basically. Yeah, exactly. Exactly. And if the home still isn't sold through Compass's website, then it lands on the final phase.

477.283 - 498.943 Nicole Friedman

Phase three is once you're ready, it does go to the full market and it gets advertised everywhere. But by the time it goes onto the full market, it may already have been on the market for three, four, five weeks, and it may have even come down in price. But you, the buyer, wouldn't know that because it looks like it just went on Zillow today at zero days on the market.

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