Winning with AI Without an AI Strategy

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Recorded20 Jan 2026

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:15404888

Show notes

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.

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