The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated 4 days ago
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How to Embrace Customer-Centricity contributed by Lukas · Jan 11, 2022
How To Stop Interrupting And Start Empowering Customers contributed by Lukas · Jan 4, 2022
The Importance of Customer Identity Loyalty contributed by Lukas · Dec 28, 2021
How to Leverage Data to Improve Personalization contributed by Lukas · Dec 21, 2021
Using CX Metrics to Embrace and Improve Customer Pain contributed by Lukas · Dec 14, 2021
3 Ways Rothy's Turns Customers into Brand Advocates contributed by Lukas · Dec 7, 2021
How To Successfully Use NPS contributed by Lukas · Nov 30, 2021
Conversational AI is the Future of CX contributed by Lukas · Nov 23, 2021
How To Deliver B2B CX In a Post-COVID World contributed by Lukas · Nov 16, 2021
3 Steps to Practice Long-Term Thinking contributed by Lukas · Nov 9, 2021
What Modern Customers Want In a Real Estate Experience contributed by Lukas · Nov 2, 2021
How to Implement AI Marketing in 5 Steps contributed by Lukas · Oct 26, 2021
How To Be A Better Leader for Customers and Employees contributed by Lukas · Oct 19, 2021
How David's Bridal Launched A Successful Loyalty Program During A Pandemic contributed by Lukas · Oct 12, 2021
How David's Bridal Used Digital Transformation To Update Its CX (Part 1) contributed by Lukas · Oct 5, 2021
3 Ways Customer Preferences Are Evolving In Banking contributed by Lukas · Sep 28, 2021
How To Create Remarkable Experiences Customers Want To Share contributed by Lukas · Sep 21, 2021
COVID Customers Are Counting On You—Are You Rising To The Occasion? contributed by Lukas · Sep 14, 2021
The One Thing Every Contact Center Bot Needs contributed by Lukas · Sep 7, 2021
How To Engage Customers In An Uncertain World contributed by Lukas · Aug 31, 2021
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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