The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated yesterday
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How Canva Serves 230M+ Users with Customer Experience, AI, and Data contributed by Lukas · Jul 1, 2025
5 Customer Experience Trends Every Leader Needs to Act On Now contributed by Lukas · Jun 24, 2025
How Hilton Grand Vacations Scales Customer Experience Across Nearly 200 Resorts contributed by Lukas · Jun 17, 2025
Experience AI-Powered Customer Service Trained on Half a Billion Calls contributed by Lukas · Jun 10, 2025
Hospitality Leadership and the Culture That Powers Great Customer Experience contributed by Lukas · Jun 3, 2025
Prudential's 150-Year Culture of Customer Experience Leadership contributed by Lukas · May 27, 2025
Powering 7.5 Million Customer Relationships: How NRG is Redefining Energy Experience contributed by Lukas · May 20, 2025
How AI Powers Science, the Workplace, and Real-World Impact contributed by Lukas · May 13, 2025
The AI Powering 5 Billion Customer Resolutions—and the Future It's Creating for Service contributed by Lukas · May 6, 2025
Reimagining Healthcare Experience Through Feedback and AI contributed by Lukas · Apr 29, 2025
Why Most AI in CX Is Missing the Mark—and What Comes Next contributed by Lukas · Apr 22, 2025
How Creative Thinking Unlocks the True Power of AI in CX contributed by Lukas · Apr 15, 2025
The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership contributed by Lukas · Apr 8, 2025
Agentic AI, Customer Resolution, and the Future of Zendesk's CX Vision contributed by Lukas · Apr 3, 2025
What Drives Customers to Buy—And What Holds Them Back contributed by Lukas · Apr 1, 2025
Inside Walmart's EX Strategy: How 2.1 Million Associates Are Powering CX Innovation contributed by Lukas · Mar 25, 2025
AI and CX: The Shift Toward Smarter, Seamless Service contributed by Lukas · Mar 18, 2025
How the 80/20 Rule, AI, and Leadership Drive Business Growth contributed by Lukas · Mar 11, 2025
Proving AI's ROI: How SAP Concur Transformed Customer Support & Reduced Costs contributed by Lukas · Mar 4, 2025
AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust contributed by Lukas · Feb 25, 2025
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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