The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated yesterday
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CX and AI Transformation at The Hershey Company contributed by Lukas · Nov 25, 2025
Me, My Customer, and AI: Scaling Customer Relationships with AI contributed by Lukas · Nov 18, 2025
How Blue Cross of Kansas Unifies Marketing and CX to Drive Growth contributed by Lukas · Nov 11, 2025
AI's Impact on The Chief Experience Officer Role contributed by Lukas · Nov 4, 2025
Converting Operational Excellence into Growth with WM contributed by Lukas · Oct 28, 2025
How Enterpret's AI Unifies Feedback for Faster CX Decisions contributed by Lukas · Oct 21, 2025
Zurich's Chief Customer Officer on Taking Insurance Beyond Protection contributed by Lukas · Oct 14, 2025
B2B CX at Scale: Inside the World's Largest Logistics Real Estate Network contributed by Lukas · Oct 7, 2025
Leveraging Everyday AI to Transform the Customer Relationship contributed by Lukas · Sep 30, 2025
How Emotional Connection Powers Luxury In Customer Experience contributed by Lukas · Sep 23, 2025
Therabody's Transformation Into a Customer-First Brand contributed by Lukas · Sep 16, 2025
How Aflac Balances AI and Empathy to Drive CX ROI contributed by Lukas · Sep 9, 2025
Lenovo's CXO on Driving Business Growth Through Total Experience contributed by Lukas · Sep 2, 2025
AT&T's CX Strategy to Manage 100 Million Customers contributed by Lukas · Aug 26, 2025
Turning Customer Conversations Into Business Value With Voice AI contributed by Lukas · Aug 19, 2025
How Agentic AI is Reshaping Customer Experience at Scale contributed by Lukas · Aug 12, 2025
People, Purpose, Products: Designing Customer Experiences That Truly Connect contributed by Lukas · Aug 5, 2025
Inside Crayola's 120-Year Legacy of Creativity and Customer Experience contributed by Lukas · Jul 22, 2025
Verizon's CXO on Rebuilding Customer Experience With an Employee-First Strategy contributed by Lukas · Jul 15, 2025
Balancing Trust and Technology: Inside UBS's Customer Experience Strategy contributed by Lukas · Jul 8, 2025
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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