The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated 2 days ago

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AI's Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience contributed by Lukas · Oct 1, 2024

How AI is Revolutionizing Business Operations and Customer Experience contributed by Lukas · Sep 24, 2024

United Airlines' Guide to Improving Customer Experience Through Technology contributed by Lukas · Sep 17, 2024

Customer Experience at Northwestern Mutual: The Role of AI, Legacy, and Leadership contributed by Lukas · Sep 10, 2024

How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values contributed by Lukas · Sep 3, 2024

Back-to-School Shopping Insights: Retail Challenges and Customer Experience contributed by Lukas · Aug 27, 2024

Overcoming Impossible: How To Lead Like Chef Robert Irvine contributed by Lukas · Aug 20, 2024

CVS Health's Journey to Proactive Feedback and Data-Driven CX Improvement contributed by Lukas · Aug 13, 2024

The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages contributed by Lukas · Aug 6, 2024

Mastering Customer Journey Mapping for Better Business Outcomes contributed by Lukas · Jul 30, 2024

Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech contributed by Lukas · Jul 23, 2024

Enhancing Customer Experience with AI in Contact Centers contributed by Lukas · Jul 16, 2024

Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation contributed by Lukas · Jul 9, 2024

New Book Out Today! The 8 Laws Of Customer-Focused Leadership contributed by Lukas · Jul 2, 2024

Transformative Strategies for Customer Experience Excellence contributed by Lukas · Jun 25, 2024

Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth contributed by Lukas · Jun 18, 2024

Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success contributed by Lukas · Jun 12, 2024

How to Break Down Silos and Enhance B2B Customer Experience contributed by Lukas · Jun 4, 2024

AI-Powered Contact Centers: Elevating Customer Experience and Efficiency contributed by Lukas · May 28, 2024

2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI contributed by Lukas · May 21, 2024

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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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