The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated 2 days ago
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Winning Through Platforms contributed by Lukas · May 14, 2024
Aligning Business Growth with Customer Strategy contributed by Lukas · May 7, 2024
Setting Sail for Success: Customer Experience Lessons from the Cruise Industry contributed by Lukas · Apr 30, 2024
How to Manage CX Teams in Times of Change with Dale Carnegie's CEO contributed by Lukas · Apr 23, 2024
Capital One's Strategy for Customer-Centric Success contributed by Lukas · Apr 16, 2024
How To Transform Customer Support with AI contributed by Lukas · Apr 9, 2024
How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market contributed by Lukas · Apr 2, 2024
How To Champion Your Customer Experience Programs With Better Public Speaking contributed by Lukas · Mar 26, 2024
Want to invest in Customer Experience? Question the Downside of Failure contributed by Lukas · Mar 19, 2024
Why Customer Satisfaction is Declining (and How to Fix It) contributed by Lukas · Mar 12, 2024
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks contributed by Lukas · Mar 5, 2024
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases contributed by Lukas · Feb 27, 2024
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO contributed by Lukas · Feb 20, 2024
The Power of the First 100 Days: Keeping Customers and Employees Happy contributed by Lukas · Feb 13, 2024
Optimize Your Contact Center And Improve Customer Service With AI Technology contributed by Lukas · Feb 6, 2024
The Future of Streaming: Roku's Role in Shaping Customer Experience contributed by Lukas · Jan 30, 2024
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem contributed by Lukas · Jan 23, 2024
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer contributed by Lukas · Jan 16, 2024
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience contributed by Lukas · Jan 9, 2024
2024 Contact Center Transformation With Former TikTok Exec contributed by Lukas · Jan 2, 2024
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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