The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated 2 days ago
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The Role Of Retail With Martin Newman contributed by Lukas · Dec 19, 2023
The Power of Proactive Analytics: Driving Smarter Customer Experiences contributed by Lukas · Dec 12, 2023
Customer Loyalty in Fintech: Trish Wethman's Transformational Approach contributed by Lukas · Dec 5, 2023
Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara contributed by Lukas · Nov 28, 2023
Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw contributed by Lukas · Nov 21, 2023
How To Build Trust In Customer Experience contributed by Lukas · Nov 14, 2023
Moving Contact Centers From SLAs to Experience Level Agreements contributed by Lukas · Nov 7, 2023
Make The Customer Experience Business Case With Storytelling contributed by Lukas · Oct 31, 2023
The Future of The Contact Center's Role in Customer Experience contributed by Lukas · Oct 24, 2023
Crafting The Customer Experience For People Not Like You contributed by Lukas · Oct 17, 2023
Leading with Vulnerability in the Contact Center contributed by Lukas · Oct 10, 2023
Customer Experience Success Now And Later contributed by Lukas · Oct 3, 2023
Eduardo Briceno's Performance Paradox contributed by Lukas · Sep 26, 2023
Tips To Coach Contact Center Agents From Warby Parker Exec contributed by Lukas · Sep 19, 2023
The Evolution Of Fortune 500 Companies - The Experience Is The Product contributed by Lukas · Sep 12, 2023
Forrester: A Look into Budgets, ROI, and Metrics Data to Improve Customer Experience contributed by Lukas · Sep 5, 2023
Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center contributed by Lukas · Aug 29, 2023
Tanger Outlets: The Relevance of Shopping Outlets in a Modern Online Shopping Era contributed by Lukas · Aug 22, 2023
Inspirato: Pioneering the Future in Luxury Customer Experience contributed by Lukas · Aug 15, 2023
Customer-Focused Leadership Advice from United Airlines' Former CEO contributed by Lukas · Aug 8, 2023
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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