The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated 3 days ago
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Customer Service is Marketing: How to Integrate Pre- and Post-Sale contributed by Lukas · Aug 1, 2023
8 Strategies to Create a Customer-Centric Culture contributed by Lukas · Jul 25, 2023
The First 90 Days: How To Excel In A Customer Leadership Role contributed by Lukas · Jul 18, 2023
Inside Choice Hotel's Customer-Focused Data Strategy contributed by Lukas · Jul 11, 2023
How a CEO Can Lead and Build a Customer-Obsessed Culture contributed by Lukas · Jul 5, 2023
What's Next for Car Buying? Insights from Cars.com CMO Jennifer Vianello contributed by Lukas · Jun 28, 2023
How to Make Content a Cornerstone of Your Customer Experience Strategy contributed by Lukas · Jun 20, 2023
Behind The Scenes Of JetBlue Travel's Contact Center Strategy contributed by Lukas · Jun 13, 2023
How the World's Largest Beauty Brands Leverage Live Chat to Educate Customers contributed by Lukas · Jun 6, 2023
Celebrating National Customer Review Day With Reputation contributed by Lukas · May 30, 2023
The Case Against Quantitative Customer Experience Data contributed by Lukas · May 23, 2023
Support Employees' Mental Health with Tips from TOMS Chief Impact Officer Amy Smith contributed by Lukas · May 16, 2023
Disrupt and Transform: IBM CMO/CCO Jonathan Adashek on How the Company Evolves contributed by Lukas · May 9, 2023
A Results-Proven Approach To The ROI Of Customer Experience contributed by Lukas · May 2, 2023
Feedback Matters: How To Add Customer Insights and Metrics to Your Leadership Strategy contributed by Lukas · Apr 25, 2023
4 Common Data Challenges and How to Overcome Them contributed by Lukas · Apr 18, 2023
3 Secrets to ButcherBox's Customer Obsession From Chief Product & Experience Officer Lesley Mottla contributed by Lukas · Apr 11, 2023
Morgan Stanley CMO Alice Milligan Shares How the Brand Balances Legacy and Innovation contributed by Lukas · Apr 4, 2023
How Nationwide Makes Listening to Customer Feedback a Company-wide Priority contributed by Lukas · Mar 26, 2023
Betterment's VP of CX On How To Create Customer-Focused Leadership contributed by Lukas · Mar 21, 2023
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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