What happens when hotel teams have plenty of technology but still struggle to work from the same information?In this special HDC Nashville episode of The Modern Hotelier, David Millili sits down with Kelly Popp, Vice President of Business Development, Americas, at Access Hospitality, to talk about one of the biggest challenges facing hotel commercial teams today: the “toggle tax” created by disconnected systems and siloed departments.Kelly explains how fragmented tech stacks can make it harder for revenue, marketing, and commercial teams to make informed decisions—and why better integration is becoming essential as hotels move toward AI-powered technology.We explore what hotels need to get right before AI can deliver real business value, why clean and connected data matters, and how transparency can keep humans in control of AI-driven decisions.In this episode, they cover:Why disconnected tech stacks create silosThe importance of integrated hotel technologyHow EVO is changing the way hoteliers workWhy hotel content and personalization matterWatch the FULL EPISODE on YouTube: https://youtu.be/RgkxqJEWExo Links:Kelly on LinkedIn: https://www.linkedin.com/in/kelly-popp-b5404a6/Access Hospitality: Hotels & Casinos Americas: https://www.theaccessgroup.com/For full show notes head to: https://themodernhotelier.com/episode/319Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

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