How can you provide a better guest experience? What does it take to be an award winning concierge? And what is groove theory??Sarah Dandashy joins the show to share her expertise. Sarah was an award winning concierge, but now as a content creator travel expert and hospitality, author and consultant. Sarah has worked in some of the best hotels in the country, including The Peninsula, Four Seasons and Fairmont hotels and was the head concierge at London west Hollywood.Sarah has grown Ask a Concierge from a vlog to a multimedia platform with over 200,000 followers. She also has her own podcast called Say Yes To Travel and released her first book this past November called "Hospitality From Within".In this episode you'll discover:How to provide a better guest experienceHow an award winning concierge approaches tough requestsWhy serving in the hospitality industry can be such a joySarah's advice for those getting started in hospitalityFor full show notes head to: https://themodernhotelier.com/episode/4The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More Media

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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