Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.In this episode, you'll learn:Tristan's background growing up between the UK and FranceAlliants' history and evolution as a guest experience platformThe importance of messaging and digital solutions in hospitalityHow does AI enhance guest communications and optimize service in the hospitality industryThe significance of personalization and timing in guest interactionsThe value of capturing special moments for guestsHow can data and informed decision-making be leveraged to improve guest experiencesJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/Alliants: https://www.alliants.com/For full show notes head to: https://themodernhotelier.com/episode/81Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

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