Using Service Design to Wow and Win Customers

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Recorded15 Jan 2018

Publisherprecisionlender.libsyn.com ↗

Handlerec:13775194

Show notes

"The customer is always right if it's the right customer for you." In this episode, Jim Young sits down with Tom Stewart and Patricia O'Connell, authors of the book "Woo, Wow, and Win," as they share the concept behind service design and how you can use it to better serve your customers.

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