The Purposeful Banker

Aligning Your Bankers' Self-Interests

28 May 2018

Contributed by Lukas

Why are the toughest competitors for a commercial deal sometimes working at the same bank? And how can you align your commercial bankers so they're wo...

3 Traits of Innovative Commercial Banks

14 May 2018

Contributed by Lukas

Jim Young and Dallas Wells discuss an Accenture article on the three traits of innovative commercial banks and what those traits look like in banks we...

Is Your Commercial Bank Too Satisfied for Digital Transformation?

30 Apr 2018

Contributed by Lukas

Dissatisfaction isn't always a bad thing. Hear from Dallas Wells in this episode on why your bank may need some level of dissatisfaction to be success...

Talking Swaps Stats With Chatham Financial

23 Apr 2018

Contributed by Lukas

Jim Young and Dallas Wells sit down with Jimmy O'Boyle of Chatham Financial to talk swaps. You'll learn about the 2017 benchmark stats tracked by the ...

The Default Settings That Can Help Your Commercial Bank

16 Apr 2018

Contributed by Lukas

Jim Young and Dallas Wells discuss why default settings matter at your bank and how your default settings can either hinder or help you.  "We know th...

Is Your Bank Ready For CECL?

09 Apr 2018

Contributed by Lukas

Jim Young sits down with Rollie Tillman, Managing Director at PrecisionLender, and David Andrukonis, Director at RiskSpan. They  discuss what CECL m...

Rates are Rising! So What Should Your Commercial Bank Do?

02 Apr 2018

Contributed by Lukas

In this episode, Jim and Dallas discuss rising interest rates. You'll come away with a clear understanding of the different ways rising rates will aff...

Improving Pull-Through Rates With Better Tactics and Better Tech

26 Mar 2018

Contributed by Lukas

We've seen that our clients have very high pull-through rates, which piqued our interest. What are they doing to be so successful? Jim and Dallas disc...

What's Your Reason for Sticking With Old Banking Technology?

19 Mar 2018

Contributed by Lukas

How old is your banking technology? Jim and Dallas discuss reasons why your bank might hold on to old technology in today's technology forward world a...

For Commercial Banks, Complacency Is Not An Option

12 Mar 2018

Contributed by Lukas

Jim and Dallas chat about the ramifications of being a complacent commercial bank. You'll learn why you shouldn't keep kicking the tires on digital tr...

Lessons Learned From Innovation Projects Gone Awry

05 Mar 2018

Contributed by Lukas

If you're looking to implement technology within your bank, this is the episode to listen to. Dallas shares lessons he's learned from bank technology ...

Why Don't Customers Trust Their Banks?

26 Feb 2018

Contributed by Lukas

Maria Abbe, Content Manager at PrecisionLender, sits down with Katharine Briggs, EVP of Client Success, to discuss why the financial services industry...

Is Your Bank on a CRE Treadmill?

19 Feb 2018

Contributed by Lukas

"Community and regional banks have developed a dangerous reliance on commercial real estate (CRE) lending that is not sustainable. This CRE treadmill ...

Pricing with Prime vs. Pricing with LIBOR

12 Feb 2018

Contributed by Lukas

Listen as Joel Rosenberg, SVP of Delivery & Client Success at PrecisionLender, walks us through the simulations he did to answer the question: Should ...

Commercial Banks: Set Your Strategy, Target Your Customers, Then Execute

05 Feb 2018

Contributed by Lukas

Jim Young chats with Jeff Marsico, EVP at The Kafafian Group and writer of the blog, Jeff for Banks, on the importance of defining who your customers ...

Repricing and Refinancing a Lucrative Deal

29 Jan 2018

Contributed by Lukas

If it's lucrative, the competition is going to want it and they're going to have the ammunition to go after it. In this episode, Jim Young sits down w...

Laggards Lose in Today's Banking Landscape

22 Jan 2018

Contributed by Lukas

If you're not leading in today's banking industry, you're losing. There's no longer such a thing as a "fast follower." Jim Young and Dallas Wells disc...

Using Service Design to Wow and Win Customers

15 Jan 2018

Contributed by Lukas

"The customer is always right if it's the right customer for you." In this episode, Jim Young sits down with Tom Stewart and Patricia O'Connell, autho...

How Will The Tax Cuts Affect Your Bank?

08 Jan 2018

Contributed by Lukas

Jim Young and Rollie Tillman, Managing Director at PrecisionLender, discuss how the tax cuts will affect banks.

Is A Performance Plan In Your Future? (REBROADCAST)

01 Jan 2018

Contributed by Lukas

This podcast episode originally aired on July 31, 2017. To find the links mentioned in this episode, head over to the podcast page in our Resource Cen...

How To Avoid Originating A Bad Loan (REBROADCAST)

25 Dec 2017

Contributed by Lukas

This episode was originally published on June 12, 2017. You can check out the links mentioned in the show by heading over to the page in our resource ...

Attracting and Building A Rock-Solid Team

18 Dec 2017

Contributed by Lukas

In this podcast, we're joined by Mikey Trafton, serial entrepreneur and expert in building high performance teams with amazing cultures. Mikey was a s...

Group Brainstorms At Your Bank? Bad Idea.

11 Dec 2017

Contributed by Lukas

Group brainstorms are supposed to be an effective way to bring everyone's voices to the table and spark some great new ideas, right? Not so much. Jim ...

Banking Needs Personalization at Scale

04 Dec 2017

Contributed by Lukas

There's a shift in relationship banking and it's time to act accordingly. Jim and Dallas discuss the changes we're seeing in relationship banking and ...

Current Pricing Struggles For Banks

27 Nov 2017

Contributed by Lukas

Scott Morgan, Managing Director at PrecisionLender, shares where he is seeing banks struggle with pricing. He talks about transparency, sharing data a...

Becoming an Accountable Leader

20 Nov 2017

Contributed by Lukas

Jim Young sits down with Lorraine Moore, former bank executive, speaker, author, and advisor to executives across all industries. She uncovers why cr...

Banks at the Purpose Crossroads

20 Nov 2017

Contributed by Lukas

Two-time BankOnPurpose keynote speaker, Lisa McLeod, joins PrecisionLender CEO, Carl Ryden, in this week's podcast.  They address the choice banks fa...

Training vs. Coaching Your Relationship Managers

20 Nov 2017

Contributed by Lukas

We sit down with Carl Coe, EVP of Client Development at PrecisionLender, who shares how to get the most out of your sales team, beginning with the dif...

Simple Can Still Be Powerful

20 Nov 2017

Contributed by Lukas

What do a space pen, a pencil, and pricing loans have in common?   Sometimes, simple is better.   In this episode, Dallas Wells and Jim Young ch...

Focus on Customers, Not Competition

06 Nov 2017

Contributed by Lukas

Jim Marous, named one of the most influential people in banking and co-publisher of The Financial Brand, sits down with PrecisionLender Director of Co...

Get Great RMs, Keep Great RMs

23 Oct 2017

Contributed by Lukas

Relationship Managers hold a very important position within the bank and their success determines the bank's success. But hiring and retaining strong ...

Lessons Learned From Over 50 Mergers and Acquisitions

16 Oct 2017

Contributed by Lukas

Rollie Tillman, Managing Director at PrecisionLender, sits down with Jim Young to share insights from having gone through over 50 mergers and acquisit...

What Does Automation Mean For Banking Jobs?

09 Oct 2017

Contributed by Lukas

Jim Young and Dallas Wells discuss a few recent and relevant articles that uncover what automation will do to banking jobs. You'll learn the effect au...

Let's Get Back to Cross-Selling!

02 Oct 2017

Contributed by Lukas

Jim Young and Dallas Wells discuss a recent PrecisionLender blog post on why now is the right time to cross-sell. They uncover why you should cross-se...

Let's Talk Time to Close

25 Sep 2017

Contributed by Lukas

Jim Young and PrecisionLender Chief Analytics Officer, George Neal, discuss some of our recent data findings on loan time to close statistics. Some of...

What's an Ecosystem and Why's Everyone Talking About It?

18 Sep 2017

Contributed by Lukas

Jim Young and Carl Ryden discuss the increasingly popular term "ecosystem" and how having one benefits your bank. You'll learn why you need one, how t...

Artificial Intelligence - The New Digital Divide (Part I) [REBROADCAST]

04 Sep 2017

Contributed by Lukas

This episode is a rebroadcast of episode 90. Jim Young and Carl Ryden discuss how Artificial Intelligence will improve the banking industry and help a...

When Bain Talks Pricing, People Listen

28 Aug 2017

Contributed by Lukas

In this episode, Dallas and Jim talk about the difference between price setting and price getting as it relates to a recent infographic from Bain & Co...

Stop Pricing With a Tourniquet

21 Aug 2017

Contributed by Lukas

Jim Young and Dallas Wells discuss what it means to "price with a tourniquet" and how doing so leads to poor approval processes and lending practices ...

We Need API's!... Um, What's an API?

14 Aug 2017

Contributed by Lukas

Jim Young sits down with Jeff Henderson, EVP of Product Development at PrecisionLender, to discuss APIs and why they're important. They also discuss b...

Get Busy Buyin' or Get Busy Dyin'

07 Aug 2017

Contributed by Lukas

Jim Young and Dallas Wells discuss an article by Chris Skinner on why banks need to partner with technology instead of building their own. You'll lear...

Is A Performance Plan in Your Future?

28 Jul 2017

Contributed by Lukas

Struggling to develop new business and match your previous sales performances? There may be several reasons why you're not on your A-game anymore. In...

The Kind of AI That Actually Matters At Your Bank

17 Jul 2017

Contributed by Lukas

In this episode, Maria Abbe and George Neal discuss two different types of AI, why it's important to know the difference, and which one will help your...

Before You Buy, What's Your Value Prop?

10 Jul 2017

Contributed by Lukas

In this episode, Jim Young chats with Travis Engebretsen, VP of Strategy at Seacoast Bank. Engebretsen recently wrote a piece on how a well-defined va...

Designing for Humans, Not Averages (REBROADCAST)

03 Jul 2017

Contributed by Lukas

(REBROADCAST) It's common practice in the banking industry to design for the average customer. In this podcast, Carl Ryden shares why you should desi...

Your Search For A Book on Commercial Banking Is Over

26 Jun 2017

Contributed by Lukas

There is a lot of content out there on banking, specifically retail banking. But when it comes to commercial banking, there isn't as much thought lead...

Becoming A Leader In The Workplace

19 Jun 2017

Contributed by Lukas

This episode topic is a bit different from topics of the past, but it builds off our BankOnPurpose panel discussion on hiring and retaining talent at ...

How to Avoid Originating a Bad Loan

12 Jun 2017

Contributed by Lukas

With experience in a money center bank, at a large asset manager, in specialty finance, and having underwritten billions of dollars in commercial real...

Common Misconceptions About the Cloud

05 Jun 2017

Contributed by Lukas

Making the decision to store your data in the cloud can be overwhelming, but it doesn't have to be. Jim Young sits down with Chelsea Marshall, Trust a...

UX Is Not My Job

29 May 2017

Contributed by Lukas

User Experience (UX) affects each piece of your organization and is a distinguishing factor in creating a better experience for your customer. In thi...

The Purposeful Banker Awards - Up & Comer Award

22 May 2017

Contributed by Lukas

Jim Young sits down with Dustin Minarchick of CNB Bank, winner of the Up & Comer Award at BankOnPurpose 2017. After many years of success in a Credit ...

The Purposeful Banker Awards - Trophy Deal of the Year

15 May 2017

Contributed by Lukas

Jim Young sits down with Trevor Lewis of Los Alamos National Bank, winner of the first annual Trophy Deal of the Year award at BankOnPurpose 2017.  T...

Buying Bank Tech - Why FOMO Is Real

08 May 2017

Contributed by Lukas

FOMO, or the fear of missing out, is a term frequently used in discussions about social interactions. For example, it's the reason we check our phone...

3 Customer Support Trends of 2017

01 May 2017

Contributed by Lukas

Maria Abbe sits down with Katie Wirka, Lead Client Support Specialist at PrecisionLender, to discuss some of the recent trends in the world of custome...

The Power of Positive Peer Pressure in Banking

24 Apr 2017

Contributed by Lukas

Dallas Wells, Chief Success Officer at PrecisionLender, sits down with Jim Young to discuss the positive powers of peer pressure - beginning first wit...

Banks Should Partner with Tech, Not Just Fintech

17 Apr 2017

Contributed by Lukas

How could a bank benefit from partnering with a restaurant management software company? To start, it would provide access to actionable, industry-spec...

5 Misconceptions About AI in Commercial Banks

10 Apr 2017

Contributed by Lukas

Jim Young sits down with Dallas Wells, Chief Success Officer at PrecisionLender, to discuss common points of confusion we've seen around the idea of A...

The Best Way to Predict the Future Is to Create It

03 Apr 2017

Contributed by Lukas

Fintech is changing the financial services industry, and simply executing yesterday's tactics a little bit better is no longer sufficient in this era ...

7 Deadly Sins of Pricing

27 Mar 2017

Contributed by Lukas

Jim Young sits down with Dallas Wells, our Chief Success Officer, to discuss Dallas' recent blog post about the 7 Deadly Sins of Pricing. You'll lea...

How to Attract the Best Talent to Your Bank

20 Mar 2017

Contributed by Lukas

Maria Abbe sits down with Mike Schaefer, Director of Talent Acquisition at PrecisionLender, to discuss best hiring practices for banks.  Takeaways fo...

Building a Successful Sales Process

13 Mar 2017

Contributed by Lukas

In this podcast, we sit down with Kevin McNamara, president of Vertical IQ, as he shares with us how to build a successful sales process. You'll lear...

How to Leverage Data at Your Bank

06 Mar 2017

Contributed by Lukas

This week, George Neal, Chief Analytics Officer at PrecisionLender, sits down for a second time with Maria Abbe to answer some of your questions about...

What's Your Bank's Backup Plan?

27 Feb 2017

Contributed by Lukas

No one ever wants to think the worst can happen, but when undertaking a project that requires valuable time and resources, you'll make the most of you...

Trust-Based Selling: Becoming a Resource Manager

20 Feb 2017

Contributed by Lukas

In this podcast, we sit down with Jack Hubbard, Chairman and Chief Sales Officer of St. Meyer & Hubbard, as he shares with us what it means to become...

How Should Banks Handle a Vendor Risk Assessment?

13 Feb 2017

Contributed by Lukas

In this podcast, Maria Abbe sits down with Megan Fielman, Senior IT Audit & Compliance Manager at PrecisionLender, to discuss best practices for handl...

Love Your Data

06 Feb 2017

Contributed by Lukas

Data is a key differentiating factor for all organizations. Knowing where your data is unique, and where there is sufficient data to draw distinction ...

Meet Andi

30 Jan 2017

Contributed by Lukas

On rare occasions, we'll dedicate an episode to something new in our pricing platform, but it's really got to be special to stray from our usual progr...

Designing for Humans, Not Averages

23 Jan 2017

Contributed by Lukas

It's common practice in the banking industry to design for the average customer. In this podcast, Carl Ryden shares why you should design experiences ...

Earn It - Chapter 12

16 Jan 2017

Contributed by Lukas

In this podcast, we review the high points of Chapter 12 of "Earn It," which is titled "How Will You Earn It in the Future?"

Introducing The Purposeful Banker Awards

09 Jan 2017

Contributed by Lukas

We are excited to introduce The Purposeful Banker Awards which will honor the best bankers in the industry at BankOnPurpose Conference 2017.   

Buying vs. Building Technology

02 Jan 2017

Contributed by Lukas

When it comes to buying or building technology, there is no "one size fits all" solution. In this episode, Dallas Wells and Maria Abbe discuss when yo...

Artificial Intelligence: The New Digital Divide - Part 2

26 Dec 2016

Contributed by Lukas

Artificial intelligence and machine learning has been a topic that's been on our minds quite a bit lately at PrecisionLender. In this two-part series,...

Artificial Intelligence: The New Digital Divide - Part 1

19 Dec 2016

Contributed by Lukas

Artificial intelligence and machine learning has been a topic that's been on our minds quite a bit lately at PrecisionLender.  In this two-part serie...

How to Measure Lender Performance

12 Dec 2016

Contributed by Lukas

Performance measurement has become a hot topic recently within the banking industry. In this podcast, we sit down with Rollie Tillman, VP of Delivery ...

Earn It - Chapter 11

05 Dec 2016

Contributed by Lukas

If changing your bank's pricing culture, tactics and tools seems overwhelming, that's because it is. In this episode, Dallas Wells and Jim Young talk ...

How Would Disney Run a Bank?

28 Nov 2016

Contributed by Lukas

There's a lot we can learn from other industries when it comes to Customer Experience. Making processes more efficient and cutting down wait times are...

Earn It - Chapter 10

21 Nov 2016

Contributed by Lukas

In this podcast, Dallas Wells and Jim Young review the high points of Chapter 10 of "Earn It," which is titled "Get Your Lenders to Engage, Not Revol...

Trust & Transparency

14 Nov 2016

Contributed by Lukas

In this podcast, we sit down with Jason Cohen as he talks honesty. Cutting corners and exaggerating the truth may seem appealing when competition is f...

No One Wants a Loan

07 Nov 2016

Contributed by Lukas

Your customers aren't coming to you because they want a loan. They're coming to you because they need what the loan will help them do. Whether that's ...

Sing It, Aretha!

31 Oct 2016

Contributed by Lukas

Could the employees at your bank recite the company values? More importantly, do they treat their customers and each other with those values?  In thi...

The Dos and Don'ts of Implemention

24 Oct 2016

Contributed by Lukas

Before the ink has even dried on the contract, you may already be dreading implementing the new tool or system your bank has purchased. It doesn't hav...

Earn It - Chapter 9

17 Oct 2016

Contributed by Lukas

Buying technology at a bank can be a frustrating, even intimidating, experience. But it can also pay off handsomely, if you know the pitfalls to avoid...

Aligning Purpose with Strategy in Banking

10 Oct 2016

Contributed by Lukas

In this podcast, we sit down with Lisa McLeod as she delves into finding and defining the purpose within your bank and why it's important that your pu...

Machine Learning in Banking

03 Oct 2016

Contributed by Lukas

According to St. Meyer & Hubbard, 57% of the loans that go to committee get rejected. How will machine learning shape the way banks do commercial lend...

The Other Side of Efficiency

26 Sep 2016

Contributed by Lukas

The best banks don't look at efficiency as merely a way to cut down on something - costs, time, etc. - they also look at it as a way to free up resour...

Earn It - Chapter 8

19 Sep 2016

Contributed by Lukas

Banks spend as much as 70% of their total technology budget on maintaining their core systems, but that's not where value is created. In this episode,...

The Psychology of Pricing

12 Sep 2016

Contributed by Lukas

Understanding decision psychology could be the difference between winning clients or watching them go elsewhere. In this podcast, Matthew Jackson of S...

Your Bank Needs a Minimum Viable Process

05 Sep 2016

Contributed by Lukas

In order to be successful, a bank relies on processes. However, it can be difficult to build one that addresses a real problem and actually gets adopt...

The Goldilocks Approach to Buying Bank Technology

29 Aug 2016

Contributed by Lukas

When it comes to buying bank technology, some banks have a tendency to be overly cautious. Other banks may bite off far more than they can chew. And t...

The Deals You Don't Do

22 Aug 2016

Contributed by Lukas

Sometimes, the best deals are the ones you don't make. In this episode, Todd Classen from Moody's Analytics shares a personal story of how a banker sa...

Earn It: Chapter 7

15 Aug 2016

Contributed by Lukas

When it comes to your lending team, choose transparency. Giving out information, rather than hoarding it, empowers your lenders and gains the trust of...

Haggling Over Deal Terms

08 Aug 2016

Contributed by Lukas

Why is haggling so prevalent in car purchasing? People are not comfortable having those conversations, and yet the customer-buying experience at a car...

Are You the Bank of Last Resort?

01 Aug 2016

Contributed by Lukas

In this competitive market, borrowers have options. Does your bank consistently find itself as the last resort that borrowers go to for that ultra-low...

Preparing for M&A

25 Jul 2016

Contributed by Lukas

In this episode, we're revisiting an issue that receives a ton of attention in the industry; mergers and acquisitions. To help us with the discussion,...

Earn It: Chapter 6

18 Jul 2016

Contributed by Lukas

In the latest chapter of Earn It: Building Your Bank's Brand One Relationship at a Time, we're exploring top lenders - who they are, how they succeed,...

Asking Better Questions

11 Jul 2016

Contributed by Lukas

The questions your lenders ask their customers will shape the conversation and ultimately the deal that's crafted.  In this episode, Jim Young and Da...

Investing in Innovation

04 Jul 2016

Contributed by Lukas

Imagine what happens when innovation is embraced at a bank. While some banks fear FinTech, Eastern Bank dedicates entire teams to exploring it. In thi...

Building Customer Loyalty

27 Jun 2016

Contributed by Lukas

Customer loyalty is at the core of a bank's success. When you show that you care about your customer's needs, they are more willing to pay fees, forgi...

Manager's Schedule vs. Maker's Schedule

20 Jun 2016

Contributed by Lukas

There are two type of people. On one hand, you have managers, or the bosses, who work on a schedule filled with hour-long meetings. On the other hand,...

The Earn It Podcast: Chapter 5

13 Jun 2016

Contributed by Lukas

Banks have all sorts of C-suite officers from chief executive officers to chief risk officers to chief loan officers. But for some reason, there's no ...