Juan Borras is the Founder and CEO of Outvio, an Estonian startup whose mission is helping eCommerce improve the shipping experience. Outvio raised $2.5m just now to expand their product across Europe. An engineer by training with experience from the European Space Agency as well as having started several businesses, Juan now leads Outvio on a rapid growth path towards being a household name in the eCommerce tools spaceWe talk about the shipping experience and how it can make or break an eCommerce product in conjunction with customer loyalty and lifetime value. We also take an engineer's perspective on starting and running a company as well as talk about different strategies and tools for effective team management and productivityThe topics covered in this episode with Timestamps[02:00] - Introduction and the origins of OutvioWhat Outvio doesThe issues online stores have with shippingDetails of selling on AmazonImportance of the shipment UXReturns as a key part of eCommerce[25:20] - Customer loyalty and lifetime valueBest UX practices in eCommercePersonalization of the shopping experienceLifetime valueStanding out in eCommerce Maximizing sales through good UI/UX[35:30] - Entrepreneurship & engineeringEngineering for European Space AgencyChallenging the impossibleSerial entrepreneurshipNature of an engineerHow hiring works at OutvioOffice vs. remote[52:15] - Productivity and team managementMain productivity tool - be at the officePractical tools for productivity and work organizationSales managementPlans going forwardFind out more on https://www.pursuitofscrappiness.co/ Support for this episode comes from Nexpay > https://paynexpay.com/===See the video content exclusively on Linkedin > https://www.linkedin.com/company/pursuit-of-scrappiness/ Questions/suggestions? Join our Telegram group > https://t.me/pursuitofscrappiness The full interview with Juan is available NOW on Apple Podcasts, Spotify, and Google Podcasts Find out more on https://www.pursuitofscrappiness.co/ Support the show

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