In this episode of The Q&AI Podcast, host Bob Friday welcomes Juniper’s Yedu Siddalingappa, Navraj Pannu, and Shirley Wu to discuss the evolution and future of the Marvis® AI Assistant. These advancements allow users—from helpdesk engineers to CIOs—to gain faster, more accurate insights and even generate dynamic dashboards. The team also highlights how agentic workflows help reduce hallucinations by incorporating iterative validation and reflection. And finally, they discuss the ultimate vision with the assistant, which is to move toward a self-driving network, transforming how users manage and interact with their IT infrastructure. -----Key points covered: Enhancements to the Marvis AI Assistant, including natural language interaction with network data using GenAI and implementation of agentic workflows for iterative, intelligent problem-solving. How Marvis has evolved, transitioning from structured query interfaces (pre-2018) to natural language and LLM-powered interactions, shifting from static tools to dynamic, AI-driven troubleshooting and insights. How the agentic framework uses multiple specialized agents to simulate human-like troubleshooting, enabling reflection, validation, and multi-perspective analysis to reduce hallucinations.The impact for customers, such as significant reductions in trouble tickets (90%+) and mean time to resolution (95%+), as well as expanding use cases from network engineers to IT managers and CIOs.The future of Marvis, moving toward a self-driving network with automated actions while empowering users to generate dynamic dashboards and make data-driven decisions.-----Where to find Yedu Siddalingappa? LinkedIn - https://www.linkedin.com/in/yedu/ Where to find Navraj Pannu? LinkedIn - https://www.linkedin.com/in/navraj-pannu-746359177/ Where to find Shirley Wu? LinkedIn - https://www.linkedin.com/in/shirley-wu-ab32171/ -----KeywordsIT organizations, Complexity, Team resources, Network operations, Marvis, Virtual network assistant, Conversational interface (CI), Natural language processing (NLP), Queries, Troubleshooting, GenAI capabilities, Network operations improvement -----To stay updated on the latest episodes of The Q&AI Podcast and other exciting content, subscribe to our podcast on the following channels: Apple Podcasts - https://podcasts.apple.com/us/podcast/the-q-ai-podcast/id1774055892 Spotify - https://open.spotify.com/show/0S1A318OkkstWZROYOn3dU?si=5d2347e0696640c2 YouTube - https://www.youtube.com/playlist?list=PLGvolzhkU_gTogP5IBMfwZ7glLp_Tqp-C We hope you enjoyed this episode!

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