HUMANS REQUIRED: CRITICAL MOMENTS IN THE HIRING PROCESS How many times have we heard the comforting phrase 'but recruitment will always need the human touch'? Intuitively, I believe this is true at least for non-volume, permanent hiring but but do we really understand why, when, who and how? We probably need to find out because if we rely on comforting homilies, we might find the CFO won't quite get it ;-) - Why do we think the 'human touch' matters? - When we think about the human touch, what scenarios come immediately to mind? - AI / Automation has proven to improve CX in many cases, so is the case being made that more AI / Automation should mean further improvements in CX? - Does the source of the candidate matter when thinking about the 'human touch' - When do we think are the most important moments in the hiring funnel for the human beings to be involved? - Can sometimes 'more human' make things worse? - What does it look like when we have the perfect blend of AI driven efficiency and human delivered empathy? - Do we need to quantify the human touch? If so how does that connect with OKR / KPI's? - What do we - as humans - need from a recruitment experience? All this and more with Jean-Marie Caillaud, Founder (WorkMeTender), Carrie Brophy, Senior Director Talent Acquisition (Marriott International) & Mark Kunaseelan, Head of Resourcing (University of Arts, London) We are on Friday 1st August, 2pm BST / 9ET - follow the channel here (recommended) and save your spot for this demo by clicking on the green button. Ep321 is sponsored by our friends Willo Recruiting for high-volume positions in a global, diverse workforce is increasingly challenging, especially when relying on traditional methods and the limitations of written CVs. Managing thousands of applications manually is not only exhausting and inefficient, it can also prevent you from finding the top talent your organization needs to thrive. Enter Willo. The award-winning team is transforming the hiring process with a dynamic candidate screening solution that users love, backed by an NPS score to prove it! Their web-based, human-centric platform enables candidates to record responses to a predefined set of questions at their convenience. With over 5,000 secure integrations, Willo makes it easy to supercharge your recruitment process, reduce bias, and support diversity, equity, and inclusion goals—all while helping you tap into a larger, more exciting pool of global candidates. Book a demo at willo.video this month to get 10% off—just use the coupon code "brainfood”. That's W-i-l-l-o dot video.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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