Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses In this conversation, we're talking about how to handle conflict with customers and coworkers. It's a topic refrigeration professionals face all the time, and a soft skillset that's required to advance your careers and build stronger relationships within the industry. Here, we cover strategies and actionable advice for developing emotional intelligence, communication skills, empathy, and how to maintain a calm demeanor during heated discussions. In this conversation, we'll discuss: -Active listening and effective communication -Crucial conversation education -Common conflict responses -Understanding what root cause of the conflict -Empathy and problem solving -Handling uncomfortable conversations -Reflecting on conflict situations -Addressing workplace discrimination -Power of negotiation -Emotional intelligence Helpful links & resources: Free Download: Dale Carnegie's Golden Book Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise. Refrigeration Mentor on Instagram | Facebook Refrigeration Mentor YouTube Channel Refrigeration Mentor on LinkedIn Refrigeration Mentor Linktree

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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