Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses In this conversation, we're getting an inside look at Danfoss tech support with Product Support Specialist, Premnath Kangatharan. Premnath takes us through how they assist and train customers and internal teams, and has some great tips for how to improve support processes and adapt to new equipment innovations. It's about balancing the critical need for gathering detailed facts, with knowing how to communicate with different types of customers. He also takes us behind-the-scenes on how they create their vast index of training videos (link below). In this conversation, we discuss: -How tech support approaches a customer call -Diagnosing issues remotely -Internal vs external technical support -Technical support challenges -Adapting to new technologies -Creating and utilizing training videos -Supporting internal teams and customers -Understanding the mindset of technicians -Adapting to regional needs and customer interfaces -Finding opportunities to get hands-on experience Helpful Links & Resources: Danfoss Learning Danfoss training videos on YouTube Follow Premnath on LinkedIn Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise. Refrigeration Mentor on Instagram | Facebook Refrigeration Mentor YouTube Channel Refrigeration Mentor on LinkedIn Refrigeration Mentor Linktree

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