Trust is a relationship, and we know how to do relationships. So, why does earning and keeping trust seem like a mystery? Sandra Sucher is a trust researcher and professor of management practice at Harvard Business School. She is also the co-author, with Shalene Gupta, of The Power of Trust: How Companies Build it, Lose it and Regain it. Sandra and Kevin discuss how organizations can build trust and the role of leadership. Their research shows trust can be measured and there are concrete actions any company can take to ensure it gains the trust of its employees, leading to greater trust with customers. Sandra also shares the worst trust killer is layoffs and leaders must find a way to manage workplace change. In this episode, Sandra discusses: Trust build from the inside out. The 4 elements of trust. Trust recovery. This episode is brought to you by… Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Additional Leadership Resources Book Recommendations: Inspector Gamache Series by Louise Penny The Power of Trust: How Companies Build It, Lose It, Regain It by Sandra Sucher and Shalene Gupta Connect with Sandra Sucher: Website | LinkedIn | Twitter Related Podcast Episodes: The Laws of Trust with Joel Peterson. Get a Vision and Live It with Larry Olsen. Follow the Podcast Don't miss an episode! Follow this podcast through the options below. Apple Podcasts Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

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“What did the council decide on item 42?” — answered with the speaker and the moment.