Before visiting Dubai, I did some research to determine if it was the right destination for a trip. If I hadn’t taken a few minutes to do so, I could have ended up having a horrible experience. This is why it’s important for you to conduct discovery calls—to ensure you and your prospect will have a pleasant experience working together. In this episode, I share the basics of a discovery call and how to set one up properly to ensure you land a deal with your prospect. The Purpose of Discovery Calls Discovery calls are meant to determine if you and the prospect are a good fit for each other. Too often, sales reps focus solely on their own goals instead of the prospect’s needs. If you’re only focused on reaching your quota, how can you be sure your product will actually solve the prospect’s problem? Steps to a Successful Discovery Call Confirm the Appointment: Before the day of the discovery call, confirm the meeting and ensure that the right individuals will be attending. Build Rapport: Start by asking probing questions to help the prospect feel comfortable and begin building a relationship. Provide an Agenda: Clearly outline the purpose of the discovery call. This conversation is your opportunity to understand what’s going on with them and explore how you can provide a solution to their problem. Pay Attention to Pain Points When the prospect begins sharing their challenges, listen with the intention of truly understanding their needs. One of my future guests shared an active listening technique to help improve this skill. Also, pay attention to what the prospect isn’t saying, as this can help you uncover problems they may not even realize they have. “To help the prospect, you must focus on them. This is how you know that you can provide a solution for them.” - Donald Kelly. Resources The Sales Evangelist Sales Planner Cold Call Openers The Sales Evangelizers Facebook Group Sales Mastermind Group Sponsorship Offers This episode is brought to you in part by Hubspot. With HubSpot sales hubs, your data tools and teams join a single platform to close deals and turn prospects into pipelines. Try it for yourself at hubspot.com/sales. This episode is brought to you in part by LinkedIn. Are you tired of prospective clients not responding to your emails? Sign up for a free 60-day trial of LinkedIn Sales Navigator at linkedin.com/tse.

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