Josh Cunningham, founder and CEO of rokrbox, fast-tracked his entrepreneurial career by helping to solve a recurring problem for real estate clients and learning an important lesson along the way: Don’t trick them. Josh first stumbled upon the ISA, or Inside Sales Agent, role in real estate while attending seminars with Vyral Marketing founder and CEO Frank Klesitz. Vyral Marketing works with top agents to create content and to get referrals and repeat business. THE ENTREPRENEURIAL SPIRIT Many top professional teams buy real estates leads online, but their agents don’t always do a good job of following up on them. Like any good entrepreneur, when Josh heard a lot of people complaining about a common frustration, he decided to solve the problem. [00:39] He started rokrbox. A rocker box is a gold mining tool used in the 19th century to separate the sand and gravel from the gold. Likewise, rokrbox takes your real estate leads and separates the tire-kickers and time wasters from the motivated buyers and sellers. [01:26] TAPPING INTO THE STUDENT MARKET Rokrbox is strategically located directly across from the Texas A&M University campus in College Station, Texas. Many sharp and enthusiastic young professionals go there looking to grow their skills. Josh provides them with the opportunity to develop real-world sales skills, CRM skills, and pipeline management skills. All of his student-employees typically graduate with multiple job offers from some type of sales professional career. [02:21] Since starting in 2013, rokrbox has worked over a million internet leads, hired over 250 ISAs, and trained them to move forward in their careers. Looking back, Josh believes that scalability was his biggest sales-related struggle. He knew he could do the job but wasn’t sure if he could train others to do it. When he first started hiring college students, he realized a lot of the same struggles that most people run into when building any sales team. SET CLEAR EXPECTATIONS His first mistake was in not clearly setting expectations for the new hires. The job posting on the Texas A&M website was too vague. It wasn’t clear that a new hire could expect to make a ton of phone calls a day, could expect to be rejected all day, etc. It was just too ambiguous. As a result, a new hire might go through the entire interview process and personality assessment only to quit almost immediately after starting the job. One young man, in particular, spent over 15 minutes learning the types of calls to make, the technology/scripts/dialogue used and the likelihood of repeated rejection. He excused himself to use the restroom and never came back. [04:28] Josh blames himself. He had failed to set expectations and to make clear to potential hires what they were getting into. He felt as if he had tricked people into taking the job which is not how to start a sales organization on the right foot. OBSERVATION As a result, rokrbox implemented observation into the business. Now, they invite promising applicants back to pair up with a senior rep as part of the interview process. They spend a full hour learning what to expect on a shift – from the technology to the daily team huddle, to the reports and the metrics. They are encouraged to ask questions. It is their chance to interview the business. At the conclusion of their observation session, applicants are asked to send an email to explain how they would fit into the

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