Is putting your customer first tanking your value? You’ve heard this phrase before: “The customer is always right.” No one is going to tell you to ignore your customer’s wishes completely. But sacrificing your needs (and the needs of your business) to make your quota is a dangerous game that can leave you feeling like you lost, even when you make a sale. In this episode, your host Donald Kelly and guest Mark Raffan are here to remind us, point-blank, that a successful salesperson needs to set expectations and retain value in every negotiation. There Is No “Win-Win” Move away from a “win-win” mindset. If you put too much effort into trying to get your customer to win, you run the risk of letting them win at your expense. Instead, hope for outcomes that you can both agree to Keep your goals in mind when selling. Don’t get so swept up in trying to meet your customer’s needs that you totally forget about your own (or your company’s). Take on deals that are profitable. Even when you’re trying to make quota, the more concessions you make, the more value you lose 3 Layers of Concessions Conditional Giving. If a potential buyer asks you to make a concession, ask them to make a concession as well. “Portional” Giving. If a salesperson is asked to make a concession, only make a portion of it, don’t give the full concession. Scarcity. When a potential buyer asks for a concession, respond by letting them know it will be difficult to do, don’t immediately accept it. “I really don’t believe there is such a thing as a win-win negotiation. I think it’s a really dangerous mindset to put yourself in, especially when the market changes like this.” – Mark Raffan Resources Negotiations Ninja Negotiations Ninja Podcast

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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