Episode 160 of the Savvy Dentist Podcast is a continuation of our discussion on metrics that matter. Pick my brain and hear my thoughts on Metrics that Matter #2 which is about looking and understanding the financial elements of your business. We discuss the 2 types of metrics - Key Performance Indicator and Critical Driver. In this episode we discuss: 02:00: Understanding business metrics through the metaphor of flying. 03:09: Cash flow and how we can use it. 04:00: Understanding the numbers lead to better decisions and outcomes. 04:41: 2 Types of Metrics: Key Performance Indicator and Critical Driver. 05:26: Looking at and understanding the financial elements of your business. 05:55: Revenue divided by assets 06:30: Revenue per employee 07:05 Organisational structure 07:32: Marketing, Sales, and Day-to-Day operations of the business 10:04: Recall success rate 10:57 Incomplete treatment 11:19: Critical drivers for driving in new patients 12:00: Net promotive score - what is this metric and is it useful. 12:41: Case acceptance / Sales. 13:15: Average new patient value. 12:27: What is the effective hourly rate. 15:17 Key metrics to look out for and utilize

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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