260: Five Steps to Handling Patient Complaints

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Recorded08 Oct 2020

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Show notes

We all deal with patient complaints at some stage in our careers. While they're not necessarily fun, they are a hidden opportunity to improve aspects of your patient experience and even deepen your relationships with the patient in question. In this Bite-Sized episode, we'll explore a five-step complaints process using a real-world example of a complaints situation with this model.

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