In Episode 122 of the SDR DiscoCall Show, Neil Bhuiyan sits down with Henry Clayton, Principal SDR at Allego, to unpack the journey from customer service to tech sales and the mindset shifts required to succeed.Henry shares his transition from Screwfix into SaaS, navigating Allego’s evolution from Refract into a broader sales enablement platform, and the emotional intelligence required to thrive in high-pressure SDR environments. They explore mental health during the pandemic, the power of counselling, cold calling structure, LinkedIn virality, and why staying authentic matters more than copying top performers.Guest Links:Guest LinkedIn URL: https://www.linkedin.com/in/henry--clayton/Guest’s Company: https://www.allego.com/Key Takeaways:Emotional intelligence can be developed and sharpened through customer-facing rolesYou must make sales frameworks your own, not copy othersStructure in cold calls creates confidenceAsking permission before giving feedback builds trustCounselling and coaching can unlock self-awarenessThe pandemic reshaped career decisions for many SDRsLinkedIn visibility can amplify your voice, but authenticity sustains itThe SDR role is mentally demanding but can be deeply rewardingFun is essential for longevity in salesChapters & Timestamps:00:00 – Introduction to SDR DiscoCall Podcast01:18 – Meet Henry Clayton: SDR at Allego02:34 – Understanding Allego: A YouTube for Sales03:31 – From Screwfix to SaaS05:25 – Customer Service Skills That Translate to Sales08:30 – Transitioning into Tech Sales10:35 – Emotional Intelligence in Sales12:07 – Pandemic & Mental Health13:57 – Managing Diverse Teams16:26 – Advice for Aspiring SDRs19:32 – Seeking New Opportunities21:46 – Finding Joy in Sales28:02 – Transitioning Within Allego33:44 – Viral LinkedIn Moment53:57 – Creating Engaging Content01:02:40 – Advice for New Sales Professionals01:05:20 – Shoutouts01:06:59 – OutroSoundbites:“The best way to grow is to understand yourself better.”“I love you on a cold call.”“Don’t change who you are.”

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