79. AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)

episode

Previously titled “AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)” — renamed by the publisher on Aug 11, 2026

The Security Podcast of Silicon Valley not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

Related

recent transcribed audio

Transrapid, Flugtaxis, Hyperloop – Warum es neuartige Verkehrstechnik so schwer hat 28 min · 22 Sep 2026 · Das Wissen | SWR

NPR News: 09-21-2026 1PM EDT 5 min · 21 Sep 2026 · NPR News Now

1PM ET 09/21/2026 Newscast 3 min · 21 Sep 2026 · Fox News Hourly Update

The Invisible Front_ Geoeconomics and the New World Order 3 min · 21 Sep 2026 · Conspiracy Theories Exploring The Unseen

The Intellectual Glow Up: How To Think Deeper 29 min · 21 Sep 2026 · Two Broke Chicks

Why Listening Beats Every Argument 1h 44m · 21 Sep 2026 · The Jordan B. Peterson Podcast

Report any issue

Source

Recorded07 Oct 2025

Publisherfeed.podbean.com ↗

Handlerec:13908840

Show notes

Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics. Veronica: www.linkedin.com/in/veronica-moturi Brinks Home: brinkshome.com Jon: www.linkedin.com/in/jon-mclachlan   Sasha: www.linkedin.com/in/aliaksandr-sinkevich YSecurity: www.ysecurity.io

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Sign in