Noel and Mauven unpack Discord’s third-party breach that exposed government-ID checks from age-appeal cases, then weigh it against Westminster’s push for a nationwide digital ID. It’s a frank look at how outsourcing, age-verification mandates and data-hungry processes collide with real-world security on the ground. Expect straight talk and practical fixes for UK SMBs. What we cover What actually happened at Discord: a contractor compromise affecting support/Trust & Safety workflows, not Discord’s core systems; notifications issued; vendor relationship severed; law-enforcement engaged. Why age-verification data is dynamite: passports and licences used for “prove your age” are a high-value, high-liability dataset for any platform or vendor. The UK digital ID plan, clarified: free digital ID, phased rollout this Parliament, and mandatory for Right to Work checks rather than everyone by default. What that means for employers, suppliers and software choices. Public sentiment vs promised safety: Britons broadly back “age checks” in principle but expect more data compromise and censorship risk, and doubt effectiveness. Why it matters to UK SMBs You can’t outsource accountability. If a payroll, KYC, helpdesk or verification vendor mishandles data, your customers still see your name on the breach notice. Age and identity checks creep into ordinary business flows. HR onboarding, ticketing, and customer support can accumulate sensitive documents if you let them. Centralising identity increases the jackpot for attackers. Your job is to minimise what you collect and partition what you must keep. Key takeaways Do not collect what you can’t protect. Prefer attribute proofs over document uploads. Limit blast radius. Separate systems, short retention, hard deletion, and vendor access that is time-boxed and device-checked. Contract like you mean it. Specify MFA, device compliance, immutable logging, breach SLAs, and verifiable deletion in vendor agreements. Prepare your Right-to-Work path now. Choose flows that avoid copying and storing underlying documents. Action checklist for SMB owners Map every place you’re collecting ID or age proof today. Kill non-essential collection. Where age is required, adopt attribute-based verification that proves “over 18” without revealing full identity. Move any remaining uploads behind automatic redaction, strict retention, and encryption with keys you control. Enforce vendor MFA via your IdP, require compliant devices, and review access logs weekly. Run DPIAs for onboarding, support and HR flows that touch identity documents. Rehearse your breach comms. Aim to say: “only an age token was exposed, not source documents.” Chapter outline Setting the scene: a breach born in the support queue Why ID uploads are a liability multiplier The UK’s digital ID plan, without the spin Vendor risk is your risk Practical fixes you can implement before lunch Q&A and what to do if you uploaded ID to Discord If you think you’re affected Treat notices as real; monitor credit; be alert to targeted phishing; don’t re-upload documents to unsolicited “verification” links. Support the show Subscribe, rate and review. Share this episode with a business owner who still stores passport scans in their helpdesk. Send questions or topic requests for future episodes.

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