In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas - CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. - Faculty Director & Associate Professor Georgetown University and Michael Frenkel - President MFC Public Relations. Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨ Dr. Erinn Tucker Faculty Director & Associate Professor Global Hospitality Leadership Georgetown University * • What can the students learn from this chapter? * • How will the education evolve? * • What questions have the students brought-up during this time? * • How will the industry change with this pandemic? Alex Cabanas Chief Executive Officer Benchmark Hospitality * • What have Benchmark done to address the various stake holders, associates, guests & owners? * • What can the industry learn from this episode in preparing the associates? * • How do we balance the safety and the fiscal responsibility? * • What can be done to prepare for the restart? * • How will the industry change with this pandemic? Michael Frenkel President - MFC Public Relations * • Communication is pivotal in emergency situations? What can the industry do to stay connected with all stake holders, associates, guests and owners? * • What are the lessons learnt from communication perspective? * • How can the industry gain consumer confidence moving forward? * • How will the industry change with this pandemic?.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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