In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Julie Rinehart. Julie has spent the last 10 years building and enhancing Fortune 500 enterprise Security Awareness programs. Listen as they discuss using empathy to improve security awareness and the flaws in the "stupid user" philosophy. 00:10 – Intro Phishing as a Service (PHaaS) Vishing as a Service (VaaS) Social Engineering Risk Assesment (SERA) SEVillage: The Human Hacking Conference Social-Engineer.com 01:56 – Introduction to Julie Rinehart 02:28 – How Julie got into the industry 06:21 – Dismantling the "stupid user" philosophy 07:53 – How to interview your employer 10:34 – The biggest milestones in Julie's career 14:31 – How you can encourage users to report the phish they clicked on 19:22– What we can learn from "people who try to do the right thing and then mess up" 25:25 – The benefits of making security personal 28:34 – Julie's biggest challenges in the industry 30:28 – Increase security awareness using gamification 35:13 – Julie's mentors and most respected colleagues 38:54 - Julie's podcast recommendations Armchair Expert (Episode 248 – David Farrier) The CyberWire Darknet Diaries 43:52 – Outro Ryan on Twitter Chris on Twitter Social-Engineer on Twitter Social-Engineer.org Social-Engineer.com SEVillage: The Human Hacking Conference Human Hacking Book The Innocent Lives Foundation Clutch

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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