In this episode, Chris Hadnagy and Maxie Reynolds are joined by industry professional Jack Schafer, PhD. Dr. Schafer is a psychologist, professor, intelligence consultant, and former FBI Special Agent. Dr. Schafer spent fifteen years conducting counter-intelligence and counterterrorism investigations, and seven years as a behavioral analyst for the FBI's National Security Division's Behavioral Analysis Program. May 10, 2021 00:00 - Intro Social-Engineer.com Vishing as a Service (VaaS) Phishing as a Service (PHaaS) Black Hat Slack Channel Clutch Innocent Lives Foundation 03:32 - Introduction to Dr. Jack Schafer, PhD. 04:54 - How Jack decided to start training people in his field after retirement 07:46 - Why is rapport building important? 11:49 - How do you stop rapport from being used against you? 13:51 - Explaining "The Truth Bias" 15:37 - Rapport works across different cultures 18:15 - The basic human need to correct other people 19:28 - Integrating the knowledge of that need into work as an FBI agent - "Brian's Loop" 23:01 - People don't answer yes or no, they answer Yes+, No+, I Don't Know+ 23:19 - Flattery 25:13 - Roundabout vs Direct Approach 26:45 - The "right" way is the way that works for you 29:58 - The Truth "Default Mode" and breaking the baseline 33:05 - Verbal vs. Non-Verbal Cues 36:19 - Get A Commitment 37:36 - Why does getting a commitment work on humans? 39:50 - The Lip Purse 42:40 - Wrap Up The Like Switch The Truth Detector Emma 44:45 - Jack's Mentors 46:30 - Contact Jack Jack Schafer on LinkedIn Email: [email protected] 47:06 - Outro Maxie Reynolds on Twitter Maxie Reynolds on Instagram Chris Hadnagy on Twitter Social-Engineer on Instagram www.social-engineer.com www.social-engineer.org www.humanhackingconference.com www.humanhackingbook.com www.innocentlivesfoundation.org Social-Engineering Slack Channel CLUTCH

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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