What happens when your customers arrive with their AI sidekicks? It’s not just about pleasing humans, now you must impress their digital plus-ones, too. On this episode, Phoebe Goh and Mekka Williams dive straight into the future of customer success: AI-powered, customer-focused, and set to disrupt. They welcome Amy Welsh, Chief of Staff for Worldwide Customer Support at NetApp, who shares practical strategies for using AI to build trust, boost confidence, and deliver customer experiences both humans and bots will rave about. Forget what you know about customer support – break-fix is out. Amy reveals how tech leaders deploy sharp, predictive AI solutions that spot problems before they start. From bots that tame ticket chaos to troubleshooting guides with more personality than your group chat, hear how to nail the balance between smart automation and that irreplaceable spark of human genius. Here’s what matters most: Defining customer success and trust in an AI-first environment Using a single intelligence fabric to guarantee accurate data and fast resolutions Finding the perfect balance between high-value human touch and AI efficiency Hit play to level up your support game and keep both humans and AIs happy. Follow, share with your tech-savvy friends, and catch The STEMINISTS Podcast wherever you listen. For more on powerful customer success tools, check out ActiveIQ at netapp.com Connect with us! https://www.linkedin.com/in/amyrwelsh/ https://www.linkedin.com/in/mekkacodes/ https://www.linkedin.com/in/phoebegoh/

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