Why most small businesses are busy, but broke!

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Recorded16 Mar 2026

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Send a textIf you are a small business owner, there is a good chance you recognise this feeling: you are working flat out, your diary is full, and yet at the end of the month the bank account tells a very different story. You are busy — but you are still broke. This is one of the most common and most frustrating situations in business, and in this episode of the Results Mastery podcast, Steve Mills explains exactly why it happens and, more importantly, what you can do about it.The Root Cause: Two Numbers That Determine EverythingDespite the many reasons business owners give for their financial struggles, Steve argues that every single one of them comes down to just two things: your costs are too high, or your sales are not high enough. That is it. While reducing costs is always worth exploring — cutting unused software subscriptions, reviewing supplier contracts, tightening overheads — there is a ceiling to how much you can save. You cannot cut your way to prosperity. The real opportunity, and the real leverage, lies in growing your revenue.The Three Sales Metrics Every Business Must TrackAfter 30 years working with over 10,000 clients — from accountants and lawyers to coaches, consultants, and training companies — Steve has identified three key performance indicators that most small businesses either ignore or measure poorly. Improving each one, even by a small margin, creates what he calls geometric growth: compounding improvements that can deliver 40 to 60 percent business growth or more.1. Lead Generation: Know Where Your Leads Are Coming FromThe first metric is deceptively simple: how many leads are you generating, and where are they coming from? Most business owners cannot answer this question with any precision. They know they get some referrals, some repeat business, maybe some networking contacts — but they have no systematic measurement. Without this data, you are flying blind. Tracking your lead sources allows you to double down on what is working and eliminate what is not, immediately improving the efficiency of your marketing spend.2. Lead Follow-Up: Stop Leaving Money on the TableThe second metric is your lead-to-meeting conversion rate — and the single biggest killer of this metric is poor follow-up. Steve describes a scenario that will be painfully familiar to many: a lead comes in, a salesperson makes a couple of calls, and if they cannot get through, the lead quietly dies. No system, no process, no accountability. For businesses investing in paid advertising such as Google Ads, this represents a catastrophic waste of budget. A structured, consistent lead follow-up system — one that does not rely on whoever happens to be available — can dramatically increase the percentage of enquiries that convert into meetings.3. Meeting Conversion Rate: Close More of the Meetings You Already HaveThe third metric is your meeting-to- If you want to know more from me and you want to benefit from nearly 30 years of experience helping thousands of businesses in hundreds of industries all over the world and the time that I've spent learning from the worlds leading masters in the world of sales and marketing, the next step for you is to book a one-to-one meeting with me and you can do so by going to resultsmastery.com thanks very much for listening.Support the showThanks for your interest in my podcast. For 30 years I’ve had a mission to help businesses to become more effective and I’m now using this podcast as a medium for achieving this. To find out more from me take a look at the links below.Website

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