Jacopo Toccacieli, COO at ShippyPro, shares his insights on customer experience and providing impeccable results through a zero-bug policy.ShippyPro is a company simplifying the way people ship, track and return their e-commerce orders, all over the world. Jacopo shares his career journey in technology. We talk about the principles that have enabled him to deliver successful results, such as the importance of customer empathy, and implementing a zero-bug policy.Customer Empathy and Experience:The best way to become a trusted services or SaaS provider is straightforward - provide high-quality support and flawless customer experience. This means not only resolving the issues of your customers consistently, but also doing it in the fastest way possible, and allowing for minimal down time. One of the top strategies in this area is to allow for no bugs in your own, or your client’s systems. Why implement zero-bug policies? Because zero bugs means flawless experiences, which translates into higher returns for your clients, and showcases the success of your work. Find out how you can implement zero-bug policies by achieving a full buy-in from your tech team. Some of the topics covered include:Translating customer empathy in businessEfficiently sharing tasks between product and development teamsZero bug policies and engineer buy-inChallenges and benefits of implementing zero bug policiesListen to the Story of Software on any podcast platform of your choice. The Story of Software Podcast is produced by Zartis. We hope you enjoy listening to this tech podcast and feel free to share any feedback with us: [email protected]

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