In this episode of the Supply Chaney podcast, Nathan Chaney interviews Rick Smolen, the Chief Revenue Officer at ShipHero. They discuss Rick's journey from a finance background to the supply chain industry, the evolution of sales in SaaS, and the role of a CRO in aligning marketing, sales, and customer success. Rick shares insights on understanding customer dynamics, ShipHero's ideal customer, and how the company is adapting to e-commerce trends. They also explore innovations in warehouse technology and the importance of community and visual content in the supply chain.Chapters00:00 Introduction to ShipHero and Rick Smolen05:00 Rick's Journey: From Finance to Supply Chain10:00 The Evolution of Sales in SaaS15:04 The Role of a Chief Revenue Officer19:54 Understanding ShipHero's Ideal Customer24:44 Innovations in Warehouse Technology29:59 The Importance of Community and Content in Supply Chain Surgere is the official sponsor of The Supply Chaney Podcast for 2025. Surgere’s singular focus is building AI-powered, frictionless supply chains that result in real time, end-to-end visibility with 99.9% accuracy for partners and customers.

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