The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
AI for Customer Service and Marketing at Aeromexico with Brian Gross - TWiML Talk #79
06 Dec 2017
This week on the podcast we’re running a series of shows consisting of conversations with some of the impressive speakers from an event called the AI Summit in New York City. The theme of the conference, and the series, is AI in the Enterprise, and I think you’ll find it really interesting in that it includes a mix of both technical and case-study-oriented discussions. Today I'm joined by Brian Gross, Head of Digital Innovation for the Mexico City-based airline AeroMexico. AeroMexico is using AI techniques like neural nets to build a chatbot that responds to its customer’s inquiries. In our conversation, Brian describes how he views the chatbot landscape, shares his thoughts on the platform requirements that established enterprises like AeroMexico have for chatbots, and describes how AeroMexico plans to stay ahead of the curve. Be sure post any feedback or questions you may have to the show notes page, which you’ll find at twimlai.com/talk/79. For more info on this series, visit twimlai.com/aisummit.
No persons identified in this episode.
This episode hasn't been transcribed yet
Help us prioritize this episode for transcription by upvoting it.
Popular episodes get transcribed faster
Other recent transcribed episodes
Transcribed and ready to explore now
SpaceX Said to Pursue 2026 IPO
10 Dec 2025
Bloomberg Tech
Don’t Call It a Comeback
10 Dec 2025
Motley Fool Money
Japan Claims AGI, Pentagon Adopts Gemini, and MIT Designs New Medicines
10 Dec 2025
The Daily AI Show
Eric Larsen on the emergence and potential of AI in healthcare
10 Dec 2025
McKinsey on Healthcare
What it will take for AI to scale (energy, compute, talent)
10 Dec 2025
Azeem Azhar's Exponential View
Reducing Burnout and Boosting Revenue in ASCs
10 Dec 2025
Becker’s Healthcare -- Spine and Orthopedic Podcast