In this episode I’m joined by Adam Wenchel, vice president of AI and Data Innovation at Capital One, to discuss how Machine Learning & AI are being integrated into their day-to-day practices, and how those advances benefit the customer. In our conversation, we look into a few of the many applications of AI at the bank, including fraud detection, money laundering, customer service, and automating back office processes. Adam describes some of the challenges of applying ML in financial services and how Capital One maintains consistent portfolio management practices across the organization. We also discuss how the bank has organized to scale their machine learning efforts, and the steps they’ve taken to overcome the talent shortage in the space. The notes for this show can be found at twimlai.com/talk/147.

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