In this show, part of our PegaWorld 18 series, I'm joined by Jim Saleh, Senior Director of process and decision automation at Scotiabank. Jim is tasked with helping the bank transition from a world where customer interactions are based on historical analytics to one where they’re based on real-time decisioning and automation. In our conversation we discuss what’s required to deliver real-time decisioning, starting from the ground up with the data platform. In this vein we explore topics like data lakes, data warehouses, integration, and more, and the effort required to take advantage of these. The notes for this show can be found at twimlai.com/talk/152. For more info on our PegaWorld 2018 series, visit twimlai.com/pegaworld2018.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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