Can you be an effective practice manager of a veterinary hospital if you never scrub out? In this episode, Dr. Andy Roark and Maria Pirita, CVPM respond to a mailbag question from a new-ish practice manager whose team says she’s, “not helpful because she can’t draw blood or place IVs” even though she’s been fixing administrative problems that keep the hospital functioning. Andy and Maria frame the issue as a common tension between “medicine people” and “operations people,” and emphasize that the solution is not learning blood draws but getting clear on role expectations, success metrics, and KPIs with the person who evaluates the manager. They discuss resetting team expectations by narrating leadership, building transparency into weekly rhythms, tying administrative work to team pain points like schedules, supplies, breaks, and leaving on time, and seeking endorsement from medical leadership.Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.Spots are limited. Register now:https://navc.com/skillshop/uncharted-practice-owner-summit/Upcoming events: https://learn.unchartedvet.com/pages/events All Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Maria to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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