Ron Sosa joins Maria Pirita on the Uncharted Veterinary Podcast to tackle how lack of confidence derails leadership in veterinary practice management, using a case study of Jessica, a practice manager whose hesitation and inconsistency after team pushback causes flexible enforcement, stalled progress, confused staff, and worsening results. They discuss why confidence struggles are common after promotions without leadership training, how avoidance and delays signal second-guessing, and how inconsistency erodes trust and fuels boundary testing. Ron frames the “inner critic” as a protective voice and encourages leaders to pause, identify what it is trying to protect them from, and respond diplomatically rather than trying to silence it, while also considering communication styles like DISC when interpreting pushback. They also preview Ron’s “confidence, not perfection” coaching cohort for Uncharted members focused on naming and reshaping the inner critic and building confidence over time.Ron is a Certified Veterinary Practice Manager and a former practice owner and business director for multisite animal hospitals. He also hold certificates in Neurodiversity, compassion fatigue, veterinary business leadership, and the human animal bond. He currently serves as the Executive Director for the Uncharted Veterinary Conference.Mentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for The Uncharted Practice Owner Summit Today!Zoetis - Simparica TrioLearn more about Simparica-Trio!Office HoursInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related