This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is wondering what they can do at their practice to support the next generation of pet owners. Andy and Stephanie face up to their age a bit as a genXers, acknowledge that we need to stop thinking/talking about millennials being the new "young" clients and start really looking at the next big leap forward. Stephanie immediately ran wide with ideas on technology and Andy had a little more reserved approach. They managed to find middle ground and talk options in the end. Let's get into this... LINKS This is your LAST CHANCE to register for our upcoming workshop happening July 1, 2023, 4-6 PM ET/1-3 PM PT with Maria Pirita, CVPM - EFFECTIVE & EFFICIENT TEAM MEETINGS Have you ever felt like your team would benefit from meeting more often, or maybe a little less often? Do you struggle to find techniques that truly make your team meetings effective? Finding the right balance between improving team communication and a meeting cadence that is respectful of people’s time can be a challenge. In this workshop, Maria Pirita, CVPM will review the 40-20-40 principle and help you learn to properly plan, execute, and follow up after meetings to ensure that you and your team are getting the most out of meetings at your veterinary practice. When: July 1, 2023, 4-6 PM ET/1-3 PM PT $99 to register, FREE for Uncharted Members Register here Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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