In this episode I interview charismatic Canadian retail leader Normand Ciarlo who ran the leading luxury department store in Montreal - Holt Renfrew Ogilvy. With a background in dance and performing arts, Normand brings his love of theatre to the retail stage. Passionate about creating a culture in which everyone feels that they belong, Normand talks with conviction and brings to life his leadership philosophy on diversity, inclusion and belonging, and how senior leaders can create the environment in which their teams feel fully engaged and able to fulfil their potential.Normand Ciarlo on LinkedIn: https://www.linkedin.com/in/normandciarlo/Holt Renfrew Ogilvy: https://www.holtrenfrew.com/en/stores?location=holtrenfrewogilvy The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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