I was delighted last year to welcome Canadian retail leader and a former colleague Normand Ciarlo to The Unlock Moment. At the time he had recently left Holt Renfrew where he was in charge of their flagship Montreal luxury department store, Ogilvy. Since he recorded he’s become a Director at the iconic Canadian retailer Chaussures Yellow where he looks after over 90 stores in Quebec and New Brunswick. In this short extract Normand talks about how to create an inclusive culture in your organisation – a topic he’s deeply passionate about.--LinkedIn: https://www.linkedin.com/in/normandciarlo/ The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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