Kiera Dent joins us again, this time to give us some specific "KPIs" (Key Performance Indicators) for your practice! We talk about: The most important things to track The number that feeds your ego vs. the number that feeds your family How to look at write offs How do you track attrition (spoiler: use a dashboard) How to track case acceptance and how your software might be fibbing to you Do you need new patients? Kiera's Links: Kiera's Dental Consulting The Dental Masters Kiera's "Master Tracker" Excel sheet Kiera's "Master Tracker" protocol (Word Doc) Directions from Kiera: "Remember, don't write in the colors & you'll be golden!!! Always keep a "master" copy & make new copies of it weekly. I suggest having a new folder for each month & having the weeks listed out. Here are the things you'll get from this: accurate % tracking for case acceptance you'll be able to see who (TC) is strong/needs verbiage training you'll be able to see who (HYG/DA) is strong/needs verbiage training AWESOME call lists!! You can use the 2-2-2 method easily with these lists b/c you can pull them up on the dates needed for 2 days/weeks/months ago and call those who didn't schedule their TX --- easy peasy!!!" Voices of Dentistry (sign up soon! The room block closes December 31!...we got an extension) Podium for reviews!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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