Voice assistants are broadly adopted by consumers and for several consumer facing activities such as customer support. Kim Conti, vice president of product, and Chen Zhang, chief technology officer of RAIN Agency share their experience building custom voice assistants for enterprise processes and products in general and more recently for deskless workers. They also share the details behind their beta version custom voice assistant for auto mechanics which is expected to be generally available later this year. Conti has held product leadership roles at Travelers while Zhang was on the NLP software engineering team at Apple for the Chinese version of Siri and was later engineering director of AI speech and NLP for Midea.

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