326. Rethinks: The Secrets to Getting the Information You Need from AI
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What is the core premise of treating AI as a teammate instead of an oracle?
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I'm Matt Abrahams and I teach strategic communication at Stanford Graduate School of Business. Welcome to this Rethinks episode of Think Fast, Talk Smart, the podcast. We're revisiting my conversation with Jeremy Uttley and Kian Gohar to explore how conversational AI can become a true thinking partner, helping individuals and teams solve problems more creatively and communicate more effectively.
How can AI be used to enhance problem‑solving and creativity in teams?
Enjoy this journey into our communication vault. The promise of AI is tremendous, yet most of us, if we're using it at all, are using it incorrectly. It's not about a transaction, it's about a conversation and interaction. I'm Matt Abrahams and I teach strategic communication at Stanford Graduate School of Business. Welcome to Think Fast, Talk Smart, the podcast. Today, I am really excited to chat with Jeremy Utley and Kian Gohar. Jeremy is a repeat guest to ThinkFast Talk Smart. He's an adjunct professor specializing in creativity and entrepreneurship at Stanford, and the author of Idea Flow, the only business metric that matters. Kian is founder of Geolab and former executive director at Singularity University.
He's the best selling author of Competing in the New World. World of work. Welcome, Jeremy and Keon. Thanks for being here. Thanks for having me back. Such a joy to be here with you. All right. Shall we get going? Let's to get us started, Keon, I'm curious what motivated you and Jeremy to look at the impact of AI on creativity and problem solving?
So in my business, we coach teams to achieve complex business goals through team transformation practices. Sometimes this involves tackling a difficult innovation project. Sometimes it's struggling with change management, but it always boils down to this one issue, which is how can we solve this problem? And that usually entails human ideation and prioritization. And I wanted to see if we can bring A new technology tool into the mix to get better ideas. And given that I've been teaching AI in Silicon Valley to executives for a long time, that was always my hunch. But it wasn't until ChatGPT became publicly available that I had the aha. And I didn't quite know how it could be useful to the issue of problem solving on Teams, but I had a hunch.
And so we designed the study together to learn. In from real-world practice of how teams might use AI to get better ideas to solving problems. And what we did was we recruited hundreds of participants from many companies in Europe and the US, and we asked them to identify a particular pain point within their organization or a problem that they needed to solve for something that was real.
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Chapters
8 chapters
1
What is the core premise of treating AI as a teammate instead of an oracle?
0:00–2:00
2
How can AI be used to enhance problem‑solving and creativity in teams?
2:00–4:31
3
What did the research reveal about AI‑augmented brainstorming versus human‑only sessions?
4:31–6:05
4
Why does getting better results from AI require more intentional work?
6:05–9:17
5
What is the FIXIT methodology and how does each step improve AI collaboration?
9:17–13:14
6
How can we have more effective, conversational interactions with AI?
13:14–16:16
7
What techniques let AI critique its own output and raise idea quality?
16:16–18:57
8
What are the three final questions to ensure AI‑driven ideas are actionable?
18:57–28:23
Speakers
1 identifiedMore from Think Fast Talk Smart: Communication Techniques
325. Message Market Fit: Turning Great Ideas Into Communication That Lands
324. Rethinks: Defining Where We Want AI To Take Us
323. Turn Up the Heat: Make Conflict More Constructive
322. Talk Back: Why Arguing With Yourself Can Help You Flourish
321. The Respect Effect: What Stereotype Threat Teaches Us About Communication
320. Quick Thinks: How to Prepare, Stand Out, and Ace Your Interview