Complex Systems and the Messy Nine w/special guests Dave Woods and John Allspaw

The writeup on the AWS outage from AWS themselves, if you haven’t seen it: https://aws.amazon.com/message/101925/Dave’s department at OSU, Cognitive Systems Engineering: https://ise.osu.edu/human-systems-integration/cognitive-systems-engineering is a part of the larger Integrated Systems Engineering school: https://ise.osu.edu/human-systems-integration Dave was talking early on about the discussion on the war on expertise, it was this webinar through the NDM association: https://vimeo.com/1129606494?fl=pl&fe=sh&mc_cid=c807a504fbDave was a part of the Paul Feltovich got a shout out - he wrote a lot, but one of the best is with Gary Klein on Common Ground and Coordination in Joint Activity: https://www.academia.edu/download/31764257/Common_Ground_Single.pdfAnd Studies of Expertise from Psychological Perspectives: https://www.researchgate.net/profile/Paul-J-Feltovich/publication/200772882_Studies_of_expertise_from_psychological_perspectives/links/58bd18b2aca27261e528de07/Studies-of-Expertise-from-Psychological-Perspectives.pdfDave mentions his “Command-Adapt Paradox chapter” - you can find that here: https://library.oapen.org/bitstream/handle/20.500.12657/88327/1/978-3-031-45055-6.pdf#page=77Shout out to Norbert Weiner, the godfather of cybernetics: https://www.jstor.org/stable/24945913For just two studies on how private equity in hospitals causes worse outcomes for patients you can see: https://hsph.harvard.edu/news/private-equitys-appetite-for-hospitals-may-put-patients-at-risk/Andhttps://www.sciencedirect.com/science/article/pii/S0304405X25001151Dave talks a bit about saturation and crossing boundaries towards failure - it’s worth familiarizing yourself with Rasmussen’s boundary model - Lorin Hochstein writes a good summary over at his blog: https://surfingcomplexity.blog/2021/05/31/transgressing-the-boundaries-rasmussen-and-woods/Dave also mentions graceful extensibility - this is a concept he’s written quite a bit about, you can start here: https://link.springer.com/article/10.1007/s10669-018-9708-3Shout out to Slight Reliability: https://slightreliability.com/One of the great Woods/Cook write ups on anticipation in anesthesiology: https://www.sciencedirect.com/science/article/pii/S0952818096900094In case you’re unfamiliar with the Chicago Seven: https://en.wikipedia.org/wiki/Chicago_SevenThe Messy 9 are:congestioncascadeconflictlagsaturationfrictiontemposurprisetanglesKeep an eye on the merch store over at https://www.bonfire.com/store/risf/ if you want the t-shirt.

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