How many property management models are out there today? It’s an interesting question because most people in PM only think in terms of one model - the traditional, full-service approach to managing properties for clients. But there are more options on the table for our customers now, with the vast array of technology available and new ways of providing services that clients can actually do - at least partly - for themselves. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER This episode features Fiona Blayney of Real+ - a highly successful recruitment, consultancy, coaching, and training business for the real estate industry. She’s also an integral part of the organisation and planning of ARPM - one of the best training and networking events in the industry. Episode Sponsor: This episode is with thanks to connectnow. To find out more about how connectnow can make moving easier for your clients by sorting their home moving needs email [email protected] or visit connectnow.com.au. Outline of This Episode [2:41] Most ideas our industry needs are at work in other industries already [4:01] Why we should be building our business for the customer of 2025 [5:42] 4 different property management models to consider [12:21] We’ve all been competing on the wrong themes as Property Managers [18:46] What to expect from ARPM this year [23:34] The Leadership Diaries [38:50] Change is always happening, calm your mind so you can succeed Which of the 4 Property Management models will you follow? Those of us working actively in the PM industry are used to the traditional, full-service model. But things are changing - in fact, things have already changed. The models we discuss in this episode are already in play and every PM company needs to determine what type of business they are. This recognition could not only change the way you serve your customers but could also increase and diversify your revenue streams. #1 - The traditional real estate model We all know what this one is about. It’s handling everything from finding and placing tenants to managing repairs and collecting rent. This will remain an option for clients in the future. #2 - Franchise-style, boutique, micro property management Imagine a freelance sort of property manager, sitting at her kitchen table, using a property management company’s name, a piece of software, and their industry knowledge to manage properties in a geographic area. If you can picture it, you've got a good idea of what this model can look like. #3 - The landlord self-serve model This property management model is one where the tech is provided to an individual landlord so that THEY can more effectively manage their own properties. It’s essentially a “software as a service” model (SaaS), applied to the Property Management industry. #4 - Online offering with fee-for-service roles This is very much a hybrid property management model, offering DIY type elements but also individual services (repairs, for example) that can be contracted out for a fee on an as-needed basis. Listen as Fiona dives deep into each of these, explains why they are important to understand, and why offering them through your PM company can expand your income streams and improve your customer experience. Disruption is a ‘yesterday’ term - consumers now have serious choices For some years now we’ve heard the word “disruption” used in an effort to explain h...

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