In this powerhouse episode of To The Point Home Services, Chris and Chad Peterman welcome John Bowman, President of F.F. Hitchcock — a multi-generational Connecticut-based service business that has evolved from a general store in 1870 to a $20M+ home services juggernaut. 💥We dive deep into how John helped transform a legacy company through bold branding, exceptional leadership, and a strong service-first mindset. From scaling residential services to creative marketing and navigating the family business dynamic, this episode is packed with gold. 🎯 Key Takeaways:How F.F. Hitchcock went from construction-focused to residential successCreative marketing that builds brand personality (hello, prank calls & upside-down booths!)Transitioning leadership in a multi-generational businessUsing humor and authenticity to attract talent and customersLeveraging tools like ServiceTitan and online shops for growthThe impact of industry events like RYNOx on mindset and momentum ⏱️ Timecodes:00:00 - Intro & Purdue vs UConn rivalry03:00 - John’s early days and RYNOx connection07:00 - Company origin: 1870 to present10:00 - Pivoting during the 2008 crash13:00 - Working with family & leadership transition20:00 - Residential vs. Commercial: The strategy shift26:00 - Key lessons from RYNOx and the power of relationships33:00 - Marketing wins: Pranks, social media, and upside-down booths42:00 - Adding e-commerce to the HVAC experience47:00 - Building internal leaders and delegating for scale52:00 - Final thoughts and Chad's takeaways Connect With John!Website: https://ffhitchcock.com/Instagram: https://www.instagram.com/ffhitchcock/Facebook: https://www.facebook.com/hitchcockoil/LinkedIn: https://www.linkedin.com/company/f-f-hitchcock-co-inc-/https://www.linkedin.com/in/johnpatrickbowman/ 📣 Like what you hear? ✅ Subscribe to the channel💬 Drop your favorite takeaway in the comments🔗 Share this episode with someone in the trades🔔 Hit the bell to get notified of future episodes!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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